Privacy Policy — PB Electrical
Last updated: 9 December 2025
1. Who we are
• Controller: PB Electrical
• Website: https://www.pb-elec.co.uk/
• Phone: 07713196699
This policy explains how we collect, use, disclose, and protect your personal data when you use our website, contact us, or use our electrical services.
2. The data we collect
• Identity and contact details: name, phone, email, billing address, service address.
• Job details: property access notes, photos you share, descriptions of work requested and performed.
• Communications: messages via our website, phone, SMS/WhatsApp, email, and any quotes/invoices.
• Transaction data: quotes, invoices, payments.
• Website/technical data: IP address, device, browser, pages visited, and cookies/analytics (see Cookie Policy).
We do not intentionally collect special category data. Please avoid sending it unless we ask and it’s necessary.
3. How we collect your data
• Directly from you: enquiries, calls, emails, forms, in-person visits.
• From third parties (where lawful): referrals (e.g., estate agents, landlords), suppliers, public sources (e.g., Companies House for business clients).
• Automatically via our website: cookies and similar technologies (see Cookie Policy).
4. Why we use your data and legal bases
• To provide quotes, schedule visits, deliver services, and manage your account (Contract).
• To send invoices, process payments, and keep business records (Contract; Legal obligation).
• To meet legal/regulatory requirements (e.g., tax, safety, warranties/certification) (Legal obligation).
• To issue or register certificates/warranties and liaise with trade/certification bodies (Contract; Legal obligation; Legitimate interests).
• To respond to enquiries and provide customer service (Legitimate interests; Contract).
• To keep our services and site secure, prevent fraud, and defend legal claims (Legitimate interests; Legal obligation).
• Analytics and non-essential cookies: only with your consent (see Cookie Policy).
5. Sharing your data
We share data only as needed, for example with:
• Trade/certification bodies and schemes to register works or issue certificates.
• Subcontractors or suppliers involved in delivering your job (e.g., wholesalers, courier deliveries).
• Insurers, legal/professional advisers, our accountants, HMRC, and authorities where required by law.
• We do not sell your personal data.
6. Retention
We keep data only as long as necessary:
• Enquiries/quotes: typically, 12–24 months if no job proceeds.
• Job records (including certificates/warranties): typically, up to 6–10 years (to cover regulatory, warranty, and liability periods).
• Invoices and tax records: 6 years (or longer if legally required).
7. Your rights
You have the right to:
• Access your data; correct inaccuracies; request deletion; restrict or object to processing; and request data portability.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.
To exercise your rights, contact us on 07713196699.
ICO contact details:
• ico.org.uk/make-a-complaint/
• 0303 123 1113
• ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
8. Security
We use appropriate technical and organisational measures to protect your data (e.g., secure devices/accounts, access controls, encryption where possible, regular updates). No system is 100% secure; please take care with what you send to us.
9. Children
Our services and site are not directed to children. We do not knowingly collect data relating to children.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on our website with the “Last updated” date.